Frequently Asked Questions

Little Passports’ Response to COVID-19

Dear Little Passports Community,

We hope you and your families are safe and well. We know that many of you are grappling with the same issues we are—to keep your families and loved ones healthy and your children happy and learning. The health and safety of our customers, our employees, and our greater communities is our top priority. We know that now, more than ever, our products are needed by families such as yours to keep your kids curious, engaged and learning at home. While we have been delivering on our mission of inspiring children to learn around them for over eleven years, we know that the need today is greater than ever.  To that end, we are working tirelessly to ensure that our products and monthly subscription boxes continue to ship and are delivered to you in the safest way possible.

We are proud to say that the majority of our employees have been working safely and productively from home since March 12th to help support social distancing.  Our fulfillment facilities are up and running and continue to process and ship your orders. Our warehouses are adhering to the guidelines and safety measures recommended by the CDC and are taking every precaution to ensure their facilities, products, and employees remain safe. This includes frequent cleaning and disinfecting of all common areas, requiring all employees to exercise proper hand washing and 6ft social distancing, and the use of gloves and face masks at all times when handling our products. These extra precautions may cause some orders to be delayed, but we hope you understand that we are doing our best to prioritize safety during these times.

From our families to yours, we wish you the very best in health during these times as well as success in creating moments of joy each day when our children are curious, learning and happy.

Sincerely,

The Little Passports Team

About the Product

We offer five subscription packages: our World and USA Editions, Early Explorers, Science Junior and Science Expeditions.  In our World Edition, our characters Sam and Sofia travel to a new country every month. In our USA Edition, Sam and Sofia travel to two new states every month. In the Early Explorers, our characters, Max, Mia and their dog Toby, travel around the world exploring a different theme each month. In Science Expeditions and Science Junior, Sam and Sofia reveal the mysteries of the world through science experiments and activities.

Learn more about World EditionEarly ExplorersUSA Edition, Science Junior, and Science Expeditions.

The recommended age range for our subscriptions are as follows: 3 to 5 years old for our Early Explorers, 5 to 8 years old for Science Junior, 6 to 10 years old for our World Edition, 7 to 12 years old for our USA Edition and 9+ for our Science Expeditions.

Your child will receive their Explorer Kit in the first month, followed by a country package each month thereafter. Some of the countries included are: Australia, Brazil, China, England, France, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Mexico, Poland, Spain, Thailand, Turkey and more!

Your child will receive their Traveler Kit in the first month, followed by a themed package each month thereafter. Some themes include: landmarks, music, animals, food, art, oceans, natural wonders, world coins, space, world discoveries, dinosaurs, science, celebrations, habitats, transportation, insects, and sports.

Your child will receive the Forensic Science package in the first month, followed by a themed package each month thereafter. Themes include: Forensic Science, Caves & Crystals, Hydrology, Optics & Vision, Rockets and more!

Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Williams Kids” or the “The Williams Family”).

We’ve carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. Our Early Explorers packages include activity books, stickers, trading cards, and souvenirs. Our World Edition packages include letters from Sam and Sofia, fun souvenirs and collectibles, stickers, activity sheets, books and access to games and activities online. Our USA Edition packages include activity journals, stickers, access to more information, games and activities online. Our Science Junior and Science Expeditions include a comic book, experiment guide, tools for hands-on experiments, stickers and online bonus materials..

Learn more about World EditionEarly ExplorersUSA EditionScience Junior, and Science Expeditions.

We’ve designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes that provides them with access to more information online. There are photos, activities, fun facts, music and more for each month’s country.

With our USA Edition, children receive access to a special area on our website for every state they visit. Each new state features more exciting information on Sam and Sofia’s adventures, photos and a game/activity. Learn about and build an online hurricane for Florida, make pizzas for New York and more!

When you sign up for our USA Edition, you can travel to all 50 states over a 26-month period. For the first month, you receive your starter USA Discovery Kit. Every month thereafter, you’ll travel to two new states for a total subscription length of 26 months.

Your child will receive the Weddell Seals package in the first month, followed by a themed package each month thereafter.  Themes include: Volcanos, Music, Chimpanzees, Optical Illusions, Deep Sea Explorations, and more!

Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our product directly with children and incorporate their feedback to ensure maximum fun and engagement.

We now offer a 6-month World Edition Classroom Subscription. Learn more about our Classroom Subscription.

We offer five subscription packages: our World and USA Editions, Early Explorers, Science Junior and Science Expeditions.  In our World Edition, our characters Sam and Sofia travel to a new country every month. In our USA Edition, Sam and Sofia travel to two new states every month. In the Early Explorers, our characters, Max, Mia and their dog Toby, travel around the world exploring a different theme each month. In Science Expeditions and Science Junior, Sam and Sofia reveal the mysteries of the world through science experiments and activities.

Learn more about World EditionEarly ExplorersUSA Edition, Science Junior, and Science Expeditions.

We’ve carefully designed and hand selected each of the packages to ensure your child has a fun and educational experience. Our Early Explorers packages include activity books, stickers, trading cards, and souvenirs. Our World Edition packages include letters from Sam and Sofia, fun souvenirs and collectibles, stickers, activity sheets, books and access to games and activities online. Our USA Edition packages include activity journals, stickers, access to more information, games and activities online. Our Science Junior and Science Expeditions include a comic book, experiment guide, tools for hands-on experiments, stickers and online bonus materials..

Learn more about World EditionEarly ExplorersUSA EditionScience Junior, and Science Expeditions.

The recommended age range for our subscriptions are as follows: 3 to 5 years old for our Early Explorers, 5 to 8 years old for Science Junior, 6 to 10 years old for our World Edition, 7 to 12 years old for our USA Edition and 9+ for our Science Expeditions.

We’ve designed fun and educational online games and activities. With our World Edition, children receive monthly boarding passes that provides them with access to more information online. There are photos, activities, fun facts, music and more for each month’s country.

With our USA Edition, children receive access to a special area on our website for every state they visit. Each new state features more exciting information on Sam and Sofia’s adventures, photos and a game/activity. Learn about and build an online hurricane for Florida, make pizzas for New York and more!

Your child will receive their Explorer Kit in the first month, followed by a country package each month thereafter. Some of the countries included are: Australia, Brazil, China, England, France, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Mexico, Poland, Spain, Thailand, Turkey and more!

When you sign up for our USA Edition, you can travel to all 50 states over a 26-month period. For the first month, you receive your starter USA Discovery Kit. Every month thereafter, you’ll travel to two new states for a total subscription length of 26 months.

Your child will receive their Traveler Kit in the first month, followed by a themed package each month thereafter. Some themes include: landmarks, music, animals, food, art, oceans, natural wonders, world coins, space, world discoveries, dinosaurs, science, celebrations, habitats, transportation, insects, and sports.

Your child will receive the Weddell Seals package in the first month, followed by a themed package each month thereafter.  Themes include: Volcanos, Music, Chimpanzees, Optical Illusions, Deep Sea Explorations, and more!

Your child will receive the Forensic Science package in the first month, followed by a themed package each month thereafter. Themes include: Forensic Science, Caves & Crystals, Hydrology, Optics & Vision, Rockets and more!

Throughout our development cycle, we have partnered closely with a panel of parents and educators who have direct experience working with children in our target age range. We also test our product directly with children and incorporate their feedback to ensure maximum fun and engagement.

Families can order individual subscriptions for each sibling, or they can share one subscription amongst multiple siblings. To share a subscription, for the Child’s Shipping Information, you can enter in multiple first names (“Jack and Jill”) or a family name (“The Williams Kids” or the “The Williams Family”).

We now offer a 6-month World Edition Classroom Subscription. Learn more about our Classroom Subscription.

Ordering and Delivery Information

We offer several different subscription plans for our intrepid travelers starting at 16.95/mo.

Please visit our World EditionEarly ExplorersUSA EditionScience Junior, and Science Expeditions subscription pages for more details on each of our plans.

Please allow 1 to 3 weeks for your Little Passports subscription to start and for you to receive your first package. If shipping outside of the U.S., please allow up to 6 weeks.

You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

During checkout, you’ll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way!

Tracking information may not be available for the first 48-72 hours after you receive your shipping confirmation email. If it’s been more than 72 hours and you are still having trouble tracking your package, contact us at support@littlepassports.com.

We accept all major credit cards including Visa, MasterCard, Discover and American Express.

We do offer the option to ship your first package to yourself or another address and have the on-going packages ship to the child’s home directly. When placing your order, enter the child’s name and address as the shipping address. Once your order is placed, you’ll be able to adjust the address directly from your account by doing the following:

1. Click on “My Account” in the Upper right hand corner
2. Click on “Manage Subscriptions”
3. Find the subscription you would like to update
4. Underneath the shipping address, click on “Send first shipment to different address”
5. In the First Package Shipping Address box, type in the name and address where the first package should ship to
6. Click on “Save”

Our subscriptions are currently available to ship within the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, South Korea, and UK.

If you’re interested in shipping to the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore and South Korea please click here.  All prices on the site are in US Dollars (USD).

If you are interested in purchasing a subscription to ship to the UK, please click here to go to our UK site. Prices on the UK site are in British Pounds (GBP).

We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Your first package can take up to 6 weeks to deliver. Subsequent monthly packages ship mid-month and typically arrive within 11-14 business days. All packages are delivered by your local mail carrier.

Shipping fees for countries outside of the U.S. do not include duties and taxes. Customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.

We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.

Our shipping rates are based on item type and final destination. Please refer to the charts below:

Shipping for Subscriptions

World and USA Edition US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo
Early Explorers US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo
Science Junior and Science Expeditions US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo

Shipping for Shop Items

Per Shipping Address Continental US AK/HI/UST/Military Canada AU, HK, IL, JP, NZ, SG, KR
Individual/Stand Alone Free Shipping $3.95 $3.95 $4.95
Bundled with New Subscription Free Shipping Free Shipping $3.95 $4.95

Our shop items can be shipped individually or bundled with a subscription. A flat shipping fee is applied for each delivery address. If the shop item is bundled with a subscription, it will be shipped with the first package of the subscription.

We ship our international packages from the U.S. using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days. Shipping fees for countries outside of the U.S. do not include duties and taxes. Customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.

You can check the status of your order online by logging into your customer account. Once your order ships, we will send you a shipping notification email with tracking information. In some cases, tracking information may not be available for international-bound packages depending on the destination and method of shipment. Be sure to mark support@littlepassports.com as a valid sender to ensure our notification emails aren’t sent to your spam folder.

If you have purchased a Monthly subscription plan where we bill you on a monthly basis, you can cancel your subscription through your online account any time.

Prepaid plans are not refundable but can be transferred to another child.

We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their gift is on the way! You can include a personalized gift message that will be included with the first package of your subscription. You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

Yes, we ship to P.O. Boxes, APO addresses and US Territories.

No, only one coupon code can be applied to each order.  Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

Currently, Little Passports subscriptions are only available for purchase through our website.

We offer several different subscription plans for our intrepid travelers starting at 16.95/mo.

Please visit our World EditionEarly ExplorersUSA EditionScience Junior, and Science Expeditions subscription pages for more details on each of our plans.

Our shipping rates are based on item type and final destination. Please refer to the charts below:

Shipping for Subscriptions

World and USA Edition US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo
Early Explorers US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo
Science Junior and Science Expeditions US Canada AU, HK, IL, JP, NZ, SG, KR
12-Month Plan Free Shipping $18 $30
6-Month Plan Free Shipping $9 $15
Monthly Plan Free Shipping $1.50/mo $2.50/mo

Shipping for Shop Items

Per Shipping Address Continental US AK/HI/UST/Military Canada AU, HK, IL, JP, NZ, SG, KR
Individual/Stand Alone Free Shipping $3.95 $3.95 $4.95
Bundled with New Subscription Free Shipping Free Shipping $3.95 $4.95

Our shop items can be shipped individually or bundled with a subscription. A flat shipping fee is applied for each delivery address. If the shop item is bundled with a subscription, it will be shipped with the first package of the subscription.

We ship our international packages from the U.S. using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Packages are delivered by your local mail carrier and typically arrive within 11-14 business days. Shipping fees for countries outside of the U.S. do not include duties and taxes. Customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.

Please allow 1 to 3 weeks for your Little Passports subscription to start and for you to receive your first package. If shipping outside of the U.S., please allow up to 6 weeks.

You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

During checkout, you’ll also have the opportunity to send a gift email to the recipient to let them know their surprise is on the way!

You can check the status of your order online by logging into your customer account. Once your order ships, we will send you a shipping notification email with tracking information. In some cases, tracking information may not be available for international-bound packages depending on the destination and method of shipment. Be sure to mark support@littlepassports.com as a valid sender to ensure our notification emails aren’t sent to your spam folder.

Tracking information may not be available for the first 48-72 hours after you receive your shipping confirmation email. If it’s been more than 72 hours and you are still having trouble tracking your package, contact us at support@littlepassports.com.

If you have purchased a Monthly subscription plan where we bill you on a monthly basis, you can cancel your subscription through your online account any time.

Prepaid plans are not refundable but can be transferred to another child.

We accept all major credit cards including Visa, MasterCard, Discover and American Express.

We would love for you to gift a Little Passports subscription! When you place your order you can send a gift email to the recipient to let them know their gift is on the way! You can include a personalized gift message that will be included with the first package of your subscription. You can also download and print a Little Passports gift card to announce your gift. To print a gift card, click here.

We do offer the option to ship your first package to yourself or another address and have the on-going packages ship to the child’s home directly. When placing your order, enter the child’s name and address as the shipping address. Once your order is placed, you’ll be able to adjust the address directly from your account by doing the following:

1. Click on “My Account” in the Upper right hand corner
2. Click on “Manage Subscriptions”
3. Find the subscription you would like to update
4. Underneath the shipping address, click on “Send first shipment to different address”
5. In the First Package Shipping Address box, type in the name and address where the first package should ship to
6. Click on “Save”

Yes, we ship to P.O. Boxes, APO addresses and US Territories.

Our subscriptions are currently available to ship within the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, South Korea, and UK.

If you’re interested in shipping to the US, Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore and South Korea please click here.  All prices on the site are in US Dollars (USD).

If you are interested in purchasing a subscription to ship to the UK, please click here to go to our UK site. Prices on the UK site are in British Pounds (GBP).

We ship our international packages from the US using a shipping method that is the most affordable for our international customers. Please note that this shipping method does not provide for tracking numbers. Your first package can take up to 6 weeks to deliver. Subsequent monthly packages ship mid-month and typically arrive within 11-14 business days. All packages are delivered by your local mail carrier.

Shipping fees for countries outside of the U.S. do not include duties and taxes. Customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.

No, only one coupon code can be applied to each order.  Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.

Currently, Little Passports subscriptions are only available for purchase through our website.

Managing My Subscription

If you have purchased a 6, or 12-month subscription package and would like to continue your subscription, please renew the subscription through your online account by logging into My account. If your subscription is set to auto renew, it will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. To check if your subscription is set to automatically renew, log into My Account. If you were gifted a subscription, we offer renewal plans that allow you to continue receiving new packages for your subscription. Please email us at: support@littlepassports.com for renewal options.

You can update the address information in your online customer account by logging into My Account. To update your address, please do the following:

1. Login to your Account
2. Click on “Update” under shipping address
3. Enter the updated information
4. Click on “Update Shipping Address”

Our Customer Care Team can also update the address for you. Please email us at support@littlepassports.com and tell us your name, child’s name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. Please note that the address changes should be made before the 1st of a calendar month to ship that month’s package to the new address.

We currently do not offer the ability to customize the order/sequencing of the monthly country, monthly themed or monthly state mailings.

Please email our Customer Care Team at support@littlepassports.com and they can provide you with the end date for your subscription.

If you have purchased a 6, or 12-month subscription package and would like to continue your subscription, please renew the subscription through your online account by logging into My account. If your subscription is set to auto renew, it will continue for the initial term and then will automatically renew for successive periods generally equal to the initial term of the subscription. To check if your subscription is set to automatically renew, log into My Account. If you were gifted a subscription, we offer renewal plans that allow you to continue receiving new packages for your subscription. Please email us at: support@littlepassports.com for renewal options.

We currently do not offer the ability to customize the order/sequencing of the monthly country, monthly themed or monthly state mailings.

You can update the address information in your online customer account by logging into My Account. To update your address, please do the following:

1. Login to your Account
2. Click on “Update” under shipping address
3. Enter the updated information
4. Click on “Update Shipping Address”

Our Customer Care Team can also update the address for you. Please email us at support@littlepassports.com and tell us your name, child’s name, current address on file and new address. Once we receive this information, we will update the address for the next monthly mailing. Please note that the address changes should be made before the 1st of a calendar month to ship that month’s package to the new address.

Please email our Customer Care Team at support@littlepassports.com and they can provide you with the end date for your subscription.

About the Company

Little Passports was founded by two moms who wanted to design a fun and engaging way for children to learn about the world. Please read our About Us page for more info.

Little Passports is dedicated to protecting your privacy and safeguarding your information. Please read our Privacy Policy for more information.

You can contact us via email at: support@littlepassports.com. We look forward to hearing your feedback and suggestions.

Little Passports was founded by two moms who wanted to design a fun and engaging way for children to learn about the world. Please read our About Us page for more info.

You can contact us via email at: support@littlepassports.com. We look forward to hearing your feedback and suggestions.

Little Passports is dedicated to protecting your privacy and safeguarding your information. Please read our Privacy Policy for more information.